Refund bank details
If you supply refund bank details, we use the account holder name, sort code and account number to verify the original payer and process your requested refund. Access is restricted to authorised payment staff and necessary service providers. Bank details are not included in notification emails. We retain them only as needed to process the refund and meet applicable recordkeeping obligations. Never provide banking passwords or card security codes.
Who is responsible
ClickSell Property Ltd is responsible for personal data used to administer its marketing services. Contact support@clicksellproperty.com or write to 5 Brayford Square, London, E1 0SG, United Kingdom.
Information and purposes
We use your email for account access. Contact enquiries include your name, email and telephone number; your time zone helps us arrange a suitable response. Order details may include your company, billing address, country, property brief and accepted terms. We use this information to respond to your request, prepare or perform a service contract and meet legal record-keeping obligations. Our legitimate interests include preventing abuse and protecting accounts. Optional marketing requires consent. Without the necessary contact or order details we may be unable to respond or provide the service.
Payments
When an enabled payment method is used, the details needed to initiate and reconcile the payment are shared with AQPAY for cards or Fena for Pay by bank. Card credentials are entered on the payment provider’s page; bank authentication takes place in the bank payment flow. ClickSell does not collect banking passwords or store full card credentials. Payment providers describe their own processing in their privacy notices.
Service providers
Vercel hosts the website and server functions. Supabase provides account authentication and customer records; the ClickSell database is hosted in London. Resend processes contact and transactional email. Access is limited to authorised staff and necessary service providers. These providers may use international infrastructure; the location of the database alone does not mean all processing stays in the UK. Contact us for information about the providers and safeguards applicable to your data.
Keeping your information
We retain information for as long as needed to handle your enquiry, maintain your account, fulfil an order and meet applicable accounting, dispute and legal obligations. These purposes, an open complaint or an outstanding order determine the retention period. You may ask us to delete information that is no longer required. Contact-form abuse protection uses hashed identifiers and time-limited request counters.
Your rights
You may request access, correction, deletion, restriction or portability where applicable. You can object to processing based on legitimate interests and withdraw consent for optional marketing at any time. Contact support@clicksellproperty.com to exercise these rights. You may also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint or your applicable supervisory authority.
Email and cookies
Account emails include single-use sign-in links. Service emails may include issued invoices, payment updates and refund acknowledgements. Checkout reminders require a separate optional choice and can be stopped in your account. Optional analytics and advertising tracking are currently disabled. An essential sign-in cookie expires within one hour and is removed at sign-out; your browser also remembers your cookie preferences. See the cookie policy for details.